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General & technical support
Account, billing, API usage, getting started.support@nrouter.aiSales & enterprise
Custom plans, volume pricing, dedicated capacity.sales@nrouter.aiSecurity disclosures
Vulnerability reports — never a public GitHub issue.security@nrouter.aiLegal & compliance
Terms, vendor agreements, security questionnaires.legal@nrouter.aiPrivacy & data protection
GDPR access, erasure, portability, DPA requests.privacy@nrouter.aiPartnerships & press
Integration partners, investor relations, media.sales@nrouter.ai
FAQs
Which channel should our team use for urgent production issues?
Email support@nrouter.ai directly, or create a support ticket at /support with your category and request ID attached. Platform status is available at nrouter.ai/status.
How do we request vendor security packets and compliance audits?
Email legal@nrouter.ai for vendor agreements and security questionnaires, or security@nrouter.ai for security disclosures.
Can we schedule a technical architecture review before migrating production traffic?
Yes. Book a 30-minute session via /book-demo or email sales@nrouter.ai to review expected request volume, routing, guardrails, and spend controls.
What technical details should be included in an API support inquiry?
To expedite diagnosis, please include the unique x-nr-request-id header returned from the call, targeted model alias, timestamp in UTC, client SDK version, and relevant error payloads.
How do journalists and industry analysts submit media inquiries or access press kits?
Visit /press for official announcements and /press/kit for downloadable brand assets, or email sales@nrouter.ai for media inquiries.