Get Support
Every way to reach the nRouter team from the docs: check status first, open a ticket with the request ID, browse the Help Center, or email the right inbox.
Access official nRouter support channels, track active system incidents, submit request telemetry, and contact specialized engineering and account teams.
Support Channels & SLAs
Check live operational availability on service status before submitting tickets. For self-service guides, browse the Help Center.
File a support ticket or email dedicated inboxes:
| Inbox | Target SLA | Focus Area |
|---|---|---|
| support@nrouter.ai | < 1 business day | Account setup, billing, and API issues |
| sales@nrouter.ai | < 4 business hours | Enterprise volume pricing and dedicated pools |
| security@nrouter.ai | < 48 hours | Vulnerability reports (never open public GitHub issues) |
| legal@nrouter.ai | < 2 business days | Master agreements and security vendor reviews |
| privacy@nrouter.ai | < 72 hours | GDPR/CCPA requests and DPA execution |
When reporting API errors, include the x-nr-request-id from response headers or Logs, requested model vs served x-nr-model, and error details. View all company directories on the official contact page.
Frequently asked questions
How fast will I hear back?
Support tickets and support@nrouter.ai are answered in under 1 business day, with sales responding in under 4 hours.
What should I include in a ticket?
Provide the x-nr-request-id, timestamp, target model, and observed error payload to expedite investigation.
Where do I report a security vulnerability?
Email security@nrouter.ai directly; security disclosure guidelines are on the security page.