Troubleshooting
Diagnose and resolve common nRouter dashboard and onboarding issues, including automated provisioning errors, auth failures, blank screens, and API keys.
Diagnose and resolve common nRouter dashboard, authentication, onboarding, and request-level inference errors using structured recovery procedures and self-service dashboard tools.
Follow these steps to recover from automated provisioning delays, resolve browser rendering issues, and retrieve request trace telemetry before contacting support.
Recovery Procedures
- Onboarding Setup: If stalled during onboarding (Step 1 — Set Up Team), click "Try again" or contact support@nrouter.ai.
- Unresponsive Interface: Hard reload (
Cmd+Shift+R/Ctrl+F5) or re-authenticate at nrouter.ai/login. - Login Issues: Use "Use a password instead" for delayed magic links, check spam, or trigger password reset at nrouter.ai/login.
- Dashboard Sections: Configure virtual keys in API Key Management, test in Playground, manage credits in Billing & Credits, and manage scopes in Team Management.
Reporting Request Errors
Locate failed calls in Logs and submit to support@nrouter.ai or submit a Support Ticket:
- Include
x-nr-request-id, requested model vs servedx-nr-model, timestamp, and error status (401,402,429,500). - Check system status on Service Status, browse the Help Center, or see Organization Setup.
Frequently asked questions
My sign-in email or magic link never arrived — where do I look?
Check spam folders or click "Use a password instead" on the login screen to sign in with password credentials.
Do these troubleshooting steps cost me any credits or affect my billing?
No; dashboard navigation and auth resets cost zero credits; credits apply strictly to model calls. See Billing & Credits.
Nothing here fixed my problem — how do I reach support, and what should I include?
Email support@nrouter.ai with the affected page URL, timestamp, and a summary of the issue.